Support Center

Check most frequently asked questions here, if you still need help then please contact us at uk-eurosupport@isotunesaudio.com

Certifications

A Noise Reduction Rating (NRR) measures the amount of hearing protection or attenuation provided by different hearing protectors. Measured in decibels (dB), the NRR of a hearing protector must be determined in a lab and approved by the American National Standards (ANSI) in accordance with the Occupational Safety & Health Administration (OSHA). ISOtunes products use industrial grade memory foam to block 22-29 dB of damaging noise, which means you can work in loud environments knowing your ears are protected.

For hearing protection, ISOtunes Sport products are tested and approved in accordance with ANSI S3.19-1974 specifications. Additionally, SafeMax™ Technology is built into every product to limit volume output to 85 dB. The CDC identifies 85 dB as the safest maximum level of sound exposure for an 8-hour period.

Beyond hearing protection, all ISOtunes Sport products are tested to IEC standard 60529 for International Protection Markings. This IP-rating classifies our products by their ability to protect against solids (dust and debris) and liquids (water and sweat).

A Single Number Rating (SNR) measures the amount of hearing protection or attenuation provided by different hearing protectors. The SNR of a hearing protector must be determined in an authorized lab in accordance with the European Safety Standard EN 352. ISOtunes products use industrial grade memory foam to block 22-29 dB of damaging noise, which means you can work in loud environments knowing your ears are protected.

Customer Service Policies

We respond to customer inquiries every Monday - Friday from 9 a.m. - 5 p.m. GMT, except on national holidays. We do not respond to inquiries or take calls over the weekends. While this may delay the timeline of your response, please rest assured that it won't adversely impact the quality of your service or our commitment to honoring our warranties or refund policies. Warranty inquiries and refund requests will be considered active from the date of your outreach (not our response).

There are two ways to contact us, and we welcome inquiries of all sorts via any of the following channels:

Email: uk-eurosupport@isotunesaudio.com

Social Media: Instagram and Facebook

Our team works hard to respond to all inquiries as quickly as possible. We pride ourselves on the best customer service in the industry. That said, we are a small business run by humble humans who can only work so many hours in a day.

Yes!

All ISOtunes Sport products come with a 1-year limited warranty. Our limited warranty means that we will replace your product, free of charges (including shipping), within the disclosed time period starting from the date you receive the product, should the product no longer work due to manufacturing defects.

If you believe your product may be defective, please reach out to us as soon as possible to let us know. We will consider your warranty request active from the date of your outreach.

Product Support

Please visit our Bluetooth Troubleshooting Help Page or consult your product’s user manual. If you've tried our pointers and your Bluetooth connection still hasn't improved, it's possible your product is defective.

If you believe your product may be defective, please reach out to us as soon as possible to let us know.

All ISOtunes products come with a micro-USB charging cable, allowing them to be recharged wherever you have access to a USB port, such as through a computer, wall outlet, or adapter.

After plugging the USB end into a USB port, locate the charging port on the battery module of your ISOtunes product, remove the safety flap, and insert the micro-USB end into the charging port. For detailed information on the LED charging light, and other important charging information, please consult your product's user manual.


Please note: do NOT charge your ISOtunes Sport product using a "high power" or "fast" adapter or power source above 5V or 2 Amps. This may short-circuit the product and create a defect.

ISOtunes Sport phone call microphones have been designed specifically to block out steady state background noise, thereby allowing for phone calls in many loud environments, such as with vacuums, engines, machines, or saws running in the background.

However, ISOtunes microphones are not designed to eliminate impact noises, such as gunshots, so these will still come through loud and clear on calls and are likely to make conversations difficult.

A general pointer for increasing call quality: please ensure the control module (which houses the microphone) is not tucked around the back of your head, but rather under your right ear or otherwise not blocked from access to your mouth.

Products automatically enter pairing mode when turned on. If for some reason you need to put your product back into pairing mode, press and hold the power button until you see the LED indicator light on the controller flash red and blue. This means your product is in pairing mode.
For detailed information on Bluetooth pairing your product, please consult your product's user manual.

We are happy to help! Contact us and we can give you step-by-step instructions to get your product working correctly. Email us for for the fastest response time at uk-eurosupport@isotunesaudio.com.

TSC™ Technology is our proprietary technology specifically designed for hunters and shooters. TSC™ uses omni-directional microphones to amplify environmental sounds up to 8x their natural volume, while still keeping you protected from harmful gunshot noises. When TSC™ senses a gunshot or harmful noise, it quickly reduces them back to a safe listening level.
For more information, visit our Tactical Sound Control™ Technology Page, or consult your product’s users manual. 

ISOtunes Sport was designed for use with firearms. Tactical Sound Control is engineered to keep loud percussive gunshots dampened while allowing for communication. 

ISOtunes products are designed to excel for steady state noise. Steady state noise includes lawn mowers, saws, welding equipment, and large fans. We separated these products out to avoid confusion and ensure you get the product that's right for you! 

All product manuals are listed on our Product Manual Collection. Please locate your prod uct and download its corresponding manual on that page. 

All ISOtunes products come with a 1-year limited warranty (except for ISOtunes Wired Listen Only, which comes with a 3-month limited warranty). Our limited warranty means that we will replace your product, free of charges (including shipping), within the disclosed time period (1 year or 3 months, whichever is applicable) of your original purchase date should the product no longer work due to manufacturing defects.

If you believe your product may be defective, please reach out to us as soon as possible to let us know. We will consider your warranty request active from the date of your outreach. 

To begin the replacement process, please fill out our return form here.

Additionally, we can be reached Monday through Friday 9 AM - 5 PM Eastern (except holidays) by phone at 317-740-0419 or by email at support@isotunesaudio.com. We will respond to email inquiries as quickly as possible within 1 business day.

Clean your ISOtunes® TRILOGY™ eartips and ear cushions by gently wiping them with a clean, damp cloth. Only use water. Do not clean eartips and ear cushions with alcohol-based cleaning solutions. Let pads dry completely before next use.

ISOtunes® Sport ADVANCE comes with 3 sets of ISOtunes TRILOGY™ Foam eartips (S,M,L) and 1 set of rubber triple flange eartips.

The device comes with the Medium size eartips already in place. Choose the eartip size that fits most snugly in your ear canal. Remember, the snugger the fit, the better the noise attenuation. To do so, follow the steps below:

1. Start by placing the headphones around the back of your neck, and ensure you have the proper earbuds on each side of your head (right vs. left).

2. Grab the right earbud with your right hand and use your left hand to warm up and compress the foam eartip.

3. Before inserting the compressed foam eartip into your ear, reach over your head with your left hand and lift the top of your right ear to open your ear canal.

4. Then, insert the foam eartip deeply into your ear canal and hold it in place for 5 seconds, or until the foam has fully expanded.

5. Finally, press and bend the memory wire behind your ear to get your desired fit, and ensure the earbud is flush with the outside of your ear.

6. Repeat steps 2 through 5 with the opposite earbud.

We are happy to help! Contact us and we can give you step-by-step instructions to get your product working correctly. Email us for for the fastest response time at support@isotunes.com

Each model has an auto-shutoff feature. This means it will turn off after a certain amount of time to conserve battery life. To see the specific auto-shutoff time for your model, please review the product’s manual. 

Replacements, Returns, and Refunds

All ISOtunes Sport products ordered directly through our website come with a 30-day money back guarantee. If for any reason you're unhappy with your product and want to return it for a refund, please reach out to us within 30 days of your purchase date.


To begin the return process, email our team at uk-eurosupport@isotunesaudio.com

We process returns the same week they are received. Returns are usually processed on Fridays, and you will receive a refund to your original payment method. 

All ISOtunes Sport products come with a 1-year limited warranty. Our limited warranty means that we will replace your product, free of charge (including shipping fees), within the 1 year of your original purchase date, should the product no longer work due to manufacturing defects.

If you believe your product may be defective, please reach out to us as soon as possible to let us know. We will consider your warranty request active from the date of your outreach.

To begin the replacement process, please contact us at uk-eurosupport@isotunesaudio.com

Shipping

Due to Covid-19, shipping services have experienced issues properly tracking and estimating delivery for shipments. ISOtunes is sending out shipments normally, but our shipping services are experiencing delays. Please contact package carriers directly with any questions.

We pack and ship orders every Monday through Friday except for national holidays. We do not, however, pack and ship orders on Saturday or Sunday.

Once your order has been shipped, you will receive a shipping confirmation and tracking details to the email address you provided on your order.

All orders to UK are shipped directly from London.

Generally speaking, the amount of time it takes for your order to arrive depends on where you are in relation to us.That said, customers choosing Standard shipping at checkout can expect their orders to arrive within 3-5 business days.

We do not ship outside of the UK from our UK website. We service EU from our German website, de.isotunessport.com. Please visit this site to place orders outside of the UK.